FAQ

What are the delivery charges for orders from the Online Shop?

Delivery charges depends on a few variables. They are your shipping address, the size of the item and the weight of the product. Once we ship the product, you can also track your shipment status in your orders section.

Which payment methods are accepted in the Online Shop?

We accept all Credit and Debit Cards along with PayU Wallet for our online transactions. You can also pay via PayTM.

How long will delivery take?

Since each product is handmade and handcrafted the production starts only after you confirm the order, Usually we delivery within 7 business days.

What exactly happens after ordering?

Our artists will start production based on your customization request and confirm the status via your order history page. You will also receive an invoice and shipment tracking details once the order is complete and shipped.

Do I receive an invoice for my order?

Upon successful payment confirmation you would receive an automated email with your Invoice from Urbankala